Google Analytics and Urchin Software Support Plans

XOONI offers professional support for Urchin Software and Google Analytics with options for every environment and budget. Please call (602) 953-5333 to order, or BUY ONLINE.

	Annual Support: Basic Plan	Annual Support: Platinum Plan	Hourly  Support
Phone, Chat, E-mail Support
Monthly Incident Limit	unlimited	unlimited	n/a
Support Ticket History
Support Hours per Month	2 / Month	6 / Month	n/a
Training Sessions Included (2 hours)	1 / Year	3 / Year	n/a
Price	$2,999 per year	$7,499 per year	$150 per hour

Support Plan Features

Phone, Chat, & E-mail Communication

Contact XOONI's support team however you choose. Annual support plan customers are also provided with a direct hotline to XOONI's helpdesk.

Unlimited Incidents

Support plans are based on hours, not incidents. Feel free to cram as many questions as you can into each support call!

Overage Allowance

If you exceed your hourly support limit within a month, you can "borrow" hours from future months for no additional fee.

Support Ticket History

XOONI provides customers with a secure, dedicated portal for support issues. Customers can login to submit new tickets, view the status of existing tickets, or analyze the entire history of support incidents.

Training Sessions Included - FREE!

Annual support plan customers receive complimentary 2-hour web-based training session(s) for internal staff, based on the type of plan purchased.

Hourly Support Volume Discount

Hourly support can also be purchased in blocks of 10 hours for $1,350.

Questions? Please call (602) 953-5333